Support
Frequently asked questions and how to get help with StaffPlus Analytics.
How do I get a Personal API Key?
In your analytics platform, go to Settings → Personal API Keys and create a new key. Copy the key that starts with phx_ and paste it into the StaffPlus Settings tab.
How do I find my Project ID?
After entering your Personal API Key in Settings, tap Find Projects. StaffPlus will automatically list all projects your key has access to. Tap a project to select it — the Project ID is stored automatically.
You can also find your Project ID manually in your analytics platform under Settings → Project → Project ID.
What does the free tier include?
The free tier shows up to 24 hours of analytics data, including your event timeline, top events, and today's customer activity. Upgrade to StaffPlus Unlimited to unlock:
- 7-day analytics breakdown
- Events & customers beyond 24 hours
- Full customer event history
- Unlimited event pagination
How do I manage or cancel my subscription?
StaffPlus Unlimited is managed through your Apple ID:
- Open Settings on your iPhone or iPad
- Tap your name → Subscriptions
- Find StaffPlus and tap it
- Choose Cancel Subscription or switch plans
Cancellations take effect at the end of your current billing period.
How do I restore my purchases?
Open StaffPlus, go to the paywall screen, and tap Restore Purchases. Your subscription will reactivate as long as you're signed in to the same Apple ID used to purchase.
Why is my data not loading?
Check that your Personal API Key is correct and that your internet connection is active. If the key was recently regenerated, update it in the StaffPlus Settings tab. Keys must have at least read access to your project to display data.
Contact Us
For bug reports, feature requests, or anything else, please email:
We typically respond within 48 hours.