Support
Frequently asked questions and how to get help with Philm.
How do I manage or cancel my subscription?
Philm subscriptions are managed through your Apple ID. To manage or cancel:
- Open the Settings app on your iPhone
- Tap your name at the top, then tap Subscriptions
- Find Philm in the list and tap it
- Choose Cancel Subscription or change your plan
Cancellations take effect at the end of your current billing period. You will continue to have access until then.
How do I restore my purchases?
If you reinstalled Philm or switched devices, your subscription can be restored automatically:
- Make sure you are signed in with the same Apple ID used for the original purchase
- Open Philm — your subscription should be restored automatically
- If it does not restore, try tapping Restore Purchases on the subscription screen
Why does my photo have a watermark?
Free users can preview all effects, but exported photos include a watermark. Subscribe to Philm Pro to remove the watermark and save unlimited high-quality photos.
How are my photos processed?
Philm processes your photos using AI to apply cinematic effects. Photos are processed on-device or via secure cloud services and are not stored on our servers after processing is complete. See our Privacy Policy for more details.
Contact Us
If you need further assistance, have feedback, or want to report a bug, please email us at:
We typically respond within 48 hours.